Bike Rental & Tour Policies:
Optional Insurance: Customers are responsible for any damages to our rental bikes. We offer optional insurance for accidental damage that will cover up to $200 in accidental damages- this must be purchased prior to riding the bike. Accidental damage includes cosmetic damage to the paint (including dents and scratches), damage to the rims, damage to the grips and pedals, damage to the seat or fenders, chain, derailleur or kickstand. Customers are responsible for a $100 cleaning fee if the bike is taken onto the beach.
Rental Refund: We will gladly refund any rental that is cancelled in writing at least 7 days in advance of the reservation. For reservations that are cancelled within 7 days of the reservation, a store credit will be issued. We will not issue any refund or store credit for customers that don't show up or that call us to cancel after their reservation has started or on the day of the reservation. There is no refund on discounted rentals booked online or through third-party booking platforms.
We reserve the right to cancel any reservation due to poor weather or if we believe the rider is incapable of riding safely. If we cancel the reservation a full refund will be offered.